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Stuff You've Got To Know

​​​​Now you have kick started your mighty story here's some info that will get you on the road faster. We know you're more interested in getting out and starting your mighty adventure then getting to know our Mighty crew (despite how lovely they are) so all you have to do is use our online check in and read the info below to get you on way.

You give us your email address at the time you're booking your Mighty Camper so that we can get in touch 3 weeks and again 3 days before you arrive with a helpful, quick email reminder around what you need to do before you arrive, at pick up and when you drop off your Mighty Camper.

All our campervan customers will be required to complete this check list prior to leaving the branch on day of pick up and driving the campervan.

​Tips from campervan travellers

 

 

 

Before Arrival

Check yourself out – Mighty's Camper pick up and drop off are self-service so make sure you check in online before you arrive. It will save you time and get you out on the road faster. If you need extra gear like  pre-paid fuel (PPF), tables, chairs and GPS  you can order this when you check in online and it will be ready and waiting in your Camper when you arrive.  You can check in any time using the link on your booking confirmation and we'll also email you a reminder before you arrive.  If you don't check in online and do need help from one of our Mighty crew in branch there is a $50 fee. 

Information is power – all the Mighty crew have stories of getting to a campsite at night and trying to scrabble around working out where things are.  Why not use some of your pre-holiday wind down week to check out our handy camper facts. Don't worry we will arm you with more detailed info about your camper for when you are on the road - you'll find a manual in the passenger door pocket.

Get to know the ins and outs of how your Mighty camper works before you go.

Mighty General Camper Information

We'll be expecting you – Let us know what time you are planning to pick up your camper. This one's really important because pick up and drop off outside of these times may cause a delay and impact the time spent at the branch.

​Make sure you have a valid licence to drive in New Zealand - If you have a foreign licence in a language other than English, please ensure

  • It​ is current 
  • appropriate for a full size motor vehicle (not restricted or learner) 
  • and you must also present an accredited English translation.

The translation must be provided by a NZ Transport Agency authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence (an International Driving Permit may be acceptable as a translation if in English). 
We can arrange a translation for you at the branch but it will cost you NZ$58 and will create delays with your pick up process.

Watch the "Top 7 things you should know before you arrive in New Zealand" video - This video has essential information on driving in New Zealand to make sure you have a safe and fun trip. It'll give you an overview of our road rules, tips for driving on New Zealand roads and road hazards to watch out for. You'll also find some great advice on where to go, where to buy food and places to stay.

 

 

 

Be prepared, take the Quiz - Essential Tourist driving theory

Stop sign Hiring a car or campervan for your New Zealand holiday? Familiarise yourself with our Road Code rules by taking the Quiz. The questions are designed to help tourists stay safe while travelling in New Zealand.

Take the Quiz Now

• Reading traffic signals, stop signs and give way signs at various intersections.
• Learn who has the right of way. Where should your car be on the road when driving - intersections and unlaned roads, and more.
• Basic road code driving knowledge - following and passing rules, give way rules and more.

​Driving tips

  1. ​​​Keep LEFT! We drive on the left-hand side of the road. 
  2. Always wear your seat belt. Everyone in your vehicle must wear a seatbelt, and children must be secured in an approved child seat. Your rental vehicle company can rent child seats to you if you didn’t bring your own
  3. Keep to the speed limit and always stop at STOP signs.
  4. Always slow down to observe recommended speeds around bends. 
  5. Overtake other vehicles only when it’s safe to do so. Use passing lanes whenever possible, and never cross a solid yellow line on your side of the centre line.
  6. Stay well-rested. Plan to only drive 1 - 2 hours at a time, and take regular breaks during your journey to stretch your legs. 
  7. Drive to the conditions. You’ll need to reduce your speed if it’s raining, icy or snowing, windy, or if you’re in a roadworks area. Ask your accommodation provider if in doubt. 
  8. Use this Driving Time and Distance Calculator or GPS to estimate driving times while planning your journey. Driving in New Zealand can often take longer than expected due to our winding roads. 
  9. Do not drink and drive. Driving under the influence of alcohol or drugs is a crime in New Zealand and strictly enforced by police, with severe penalties for offenders. 
  10. It’s illegal to use a mobile phone while driving in New Zealand. If you need to make a call or send a text, pull over at a rest area or in a safe place.
  11. For more information what's different about driving in New Zealand follow this link. ​ 

 

On Pick Up

Once you get to the branch, you'll be on the road in your Mighty Camper in no time. When you arrive you'll receive your Mighty Pack that includes:

  • Rental Agreement – you need to have this in your vehicle for the duration of your trip.
  • Drop off information – this gives you all the info on what you need to do before you drop off your Camper at the end of the trip and at the branch. A handy checklist will be given to you as well, so you can simply tick the items off.
  • Completed damage check form – just sign it and you're on the road. If you have any queries about it, just check in with the Mighty crew.
  • Accident form – just in case
  • AA Travel Guide – filled with lots of handy travel info

Our Mighty crew will give you the keys to your Camper and have a look at your driver's licence. Once you're in your vehicle, any extra hire items will be there ready for you. So you can put everything just where you want it and unpack the kitchen & living equipment provided in a sturdy plastic container – you can take this container with you on your travels if you wish - but if it will get in your way, just leave it at the branch. We will provide you with a new bin when you are dropping off your Camper so you can pack up all the equipment when you arrive back at the branch. Mighty handy vehicle information will be in the passenger door pocket just in case you forget where the light switches are when you are on the road.

On The Road

Help!  Although you are unlikely to need it, should you need assistance while you’re on road, please just check the Mighty handy vehicle information placed in your passenger door pocket.  If you still have no luck figuring out the issue, please call our Mighty On Road crew. To point you in the right direction, you need to talk to one of our Mighty roadside assistance crew before visiting a service centre.

Oops!  If you have had an accident or there is any new damage on your vehicle you will need to complete the Accident Claim form provided in your Mighty pack, simply fill it in and sign.  Remember you need to call us on 0800 422 267 to let us know about any damage within 24-hours of it happening.  When you get back to the branch just hand the completed form to a Mighty crew m​ember.

Keep yourself safe in NZ

New Zealand is a relatively safe travel destination but we are not crime free. It is important you take the same precautions to look after yourself and your possessions as you would at home.
The emergency number for fire, ambulance and police is 111. Calls are free.

Remember these key things:

  • Don't walk alone late at night and avoid unlit areas.
  • Don’t carry lots of cash, valuables or expensive jewellery with you.
  • Always lock your vehicle and keep windows secure.Don’t leave valuables, maps, luggage, GPS devices or visitor brochures visible in your parked campervan, especially at scenic spots or trail heads.
  • Don’t leave bags, backpacks, wallets, mobile phones or cameras unattended in public places, especially at airports, railway stations or ferry terminals.
  • Park your campervan overnight in a holiday park, Department of Conservation camping ground or other specially designated area. If in doubt, ask at the nearest i-SITE (official visitor information office).
  • Report lost or stolen possessions as soon as possible to the nearest police station.

  • For more information please go here:  Visitors safety guide

Help at every turn

All our campervans are fitted with an in-vehicle TomTom GPS tablet to help you at every stage of your campervan holiday. There are a number of different features, functions and information all designed to help you find your way around, discover what you’re looking for and provide answers to questions you might have.  

So what does it do?
  • Navigation – get you from A to B and everywhere in between
  • Suggest activities and experiences near you that you can book directly off the tablet Safe Driving videos
  • Operational ‘How to’ & troubleshooting videos 
  • Enable a WIFI Hotspot Locate useful things like campgrounds, dump stations, petrol stations, LPG refill points via the Campermate app
  • Driver safety alerts reminding you about speed limits, harsh breaking and taking regular breaks
  • Once at the branch for pick up, one of our Local Host crew will show you through your vehicle and explain a bit more about how the In-Vehicle tablet works. It’s a great addition to your overall holiday experience and we know you will find it useful!

      

    Watch this to see how we are helping you at every point along your journey

    Toll Information

    New Zealand’s toll roads use an electronic tolling system. You don’t need to slow down, stop or hunt for loose change.  There are three toll roads in New Zealand, all located in the North Island:

    • Auckland Northern Gateway between Orewa and Puhoi (7.5kms area)
    • Tauranga Eastern Link between Papamoa and Paengaroa (15kms area)
    • Tauranga Takitimu Drive between State Highway 29 (SH29) to State Highway 2 (SH2) in the direction of the Port of Tauranga and Mt Maunganui (5kms area)

    You will be responsible for paying any toll fees that you incur when driving these routes. There are no toll booths so we recommend using the easy online payment option, go to www.tollroad.govt.nz.
    Toll Roads Brochure

    On Drop Off

    We want to make sure you’re Mighty prepared for when you drop off your Camper.  Read the info below so that you know what to expect.

    Camper drop off time –Camper drop off time –Remember to drop off your camper at the time you have advised. If you’re on the road and need to remind yourself when that is you’ll find it on your Rental Agreement.

    Check it out:  Don’t worry, we will supply you with a full checklist of what you need to do on drop off.  

    Fuel & LPG – Remember to fill up your fuel and LPG before you drop off your Camper.  Full, means full so the gauge should register as full and the receipt for the LPG bottle should be left in the ashtray showing that it’s been filled within the last 24 hours otherwise we have to charge you for them to be filled.  If you’ve prepaid your fuel and LPG, then don’t worry - just bring everything back empty!  Unsure if you’ve prepaid?  Check out your Rental Agreement.  If you’ve purchased The Almighty or PGO, then you’ve prepaid your LPG bottle. If you’ve purchased PPF, then you’ve prepaid your fuel.  Easy!  Make sure you select these options when you make you’re booking or complete online self-check in.

    Empty your loo - make sure your toilet is completely empty of all waste and water.  You don’t have to put any toilet chemicals in it.  Remember if we find a surprise in the toilet cassette, you will be charged an additional $125.

    Pack up your Camper – Make sure that all bedding is in the linen bag and all crockery, pots, pans, cutlery etc. are put back into a plastic bin.  If you left the bin at the branch when you picked up, no worries, just grab another one from the vehicle return area.

    Extra hire items – please leave these on the front passenger seat of your Mighty camper so we know you have returned them safe and sound.  Chairs and table should be left inside your Camper (at the rear of the vehicle).

    Clean up your room! – Make sure that you’ve taken any rubbish away, swept out the floor and generally your van looks spick and span!  If it’s not in a respectable condition then a $250* cleaning fee is charged.  Also remember that smoking is not permitted in your Mighty Camper so this cleaning fee also applies to any smoking related cleaning.   

    Keys please - simply leave your completed checklist on the dashboard and hand your keys into the Mighty Crew. 

    Are we there yet:  Lastly one of the Mighty crew will inspect your Camper and process any additional charges or refunds to your credit card.  If you want details of exactly what will be processed, feel free to stop in and see our Mighty crew.

    You’re done, too easy!



© Tourism Holidings Limited