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Stuff You've Got To Know

​​​​​​​​​​​Now you have kick started your mighty story here's some info that will get you on the road faster. We know you're more interested in getting out and st​arting your mighty adventure then getting to know our Mighty crew (despite how lovely they are) so all you have to do is use our online check in and read the info below to get you on way.

You give us your email address at the time you're booking your Mighty Camper so that we can get in touch 3 weeks and again 3 days before you arrive with a helpful, quick email reminder around what you need to do before you arrive, at pick up and when you drop off your Mighty Camper.

All our campervan customers will be required to complete this che​ck list prior to leaving the branch on day of pick up and driving the campervan.

Road Restrictions​

To ensure your safety on the road, there are a number of locations our campervans are not permitted to travel. Examples of these include mountain roads such as Skippers Road and Crown Range, including ski field access. For more information and a list of restricted locations, please see our page on road restrictions​.​


Tips from campervan travellers

 

 

 

Before Arrival

Pre-Arrival Registration - This will speed up the check-out process for you and allow us to have your information, including extra drivers, pre-filled in our system before you get here. It also ensures you will receive our handy pre-travel emails​ with camper holiday hints and tips and the all-important campervan show-through video, to familiarise you with your camper before you get here. Closer to your arrival, our crew will be in touch on the phone number you provide, to collect the balance payable and answer any further questions you have.

Read the Rental Agreement - You need to understand, and be familiar with, the contents as this is what you will be signing at pick-up. You can view the document in the App.

Download the thl Roadtrip App​​This will help you plan your holiday and give you access to a show-through video of your camper.

Make sure you have a valid licence to drive in New Zealand - If you have a foreign licence in a language other than English, please ensure

  • It is current 
  • appropriate for a full size motor vehicle (not restricted or learner) 
  • and you must also present an accredited English translation

The translation must be provided by a NZ Transport Agency authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence (an International Driving Permit may be acceptable as a translation if in English). 
We can arrange a translation for you at the branch but it will cost you NZ$58 and will create delays with your pick up process.

Watch the "Top 7 things you should know before you arrive in New Zealand" video - This video has essential information on driving a camper in New Zealand to make sure you have a safe and fun trip. It'll give you an overview of road rules for campervan travel, tips for driving larger vehicles on New Zealand roads and road hazards to watch out for. You'll also find some great advice on where to go, where to buy food and places to stay.

 

 

 

Be prepared, take the Quiz - Essential NZ driving theory

Stop sign Hiring a car or campervan for your New Zealand holiday? Familiarise yourself with our Road Code rules by taking the Quiz. The questions are designed to help campervan users stay safe while travelling in New Zealand.

Take the Quiz Now

• Reading traffic signals, stop signs and give way signs at various intersections.
• Learn who has the right of way. Where should your car be on the road when driving - intersections and unlaned roads, and more.
• Basic road code driving knowledge - following and passing rules, give way rules and more.

Driving tips

  1. Keep LEFT! We drive on the left-hand side of the road. 
  2. Always wear your seat belt. Everyone in your vehicle must wear a seatbelt, and children must be secured in an approved child seat. Your rental vehicle company can rent child seats to you if you didn’t bring your own
  3. Keep to the speed limit and always stop at STOP signs.
  4. Always slow down to observe recommended speeds around bends. 
  5. Overtake other vehicles only when it’s safe to do so. Use passing lanes whenever possible, and never cross a solid yellow line on your side of the centre line.
  6. Stay well-rested. Plan to only drive 1 - 2 hours at a time, and take regular breaks during your journey to stretch your legs. 
  7. Drive to the conditions. You’ll need to reduce your speed if it’s raining, icy or snowing, windy, or if you’re in a roadworks area. Ask your accommodation provider if in doubt. 
  8. Use this Driving Time and Distance Calculator or GPS to estimate driving times while planning your journey. Driving in New Zealand can often take longer than expected due to our winding roads. 
  9. Do not drink and drive. Driving under the influence of alcohol or drugs is a crime in New Zealand and strictly enforced by police, with severe penalties for offenders. 
  10. It’s illegal to use a mobile phone while driving in New Zealand. If you need to make a call or send a text, pull over at a rest area or in a safe place.
  11. For more information what's different about driving in New Zealand follow this link.   

 

On Pick Up

In branch and collecting your camper  

- To ensure we keep our customers and crew safe, we have put in place a number of measures at our branches. Please adhere to signage and instructions and where possible please reduce the number of people that come into the branch to pick-up. We recommend that only the primary renter is present at pick-up. 

- When you arrive, make your way to the check-in counter. You’ll just need to show us your driver’s license and credit card and we’ll process anything else we need to, depending on your booking. You’ll also be asked to sign the Rental Agreement 

- If there are any extra hire items you have decided to add to your booking, you can do so at this time 

- We will then take you to your camper, where you’ll watch an introductory show-through video of your home on the road. This will give you the chance to get to know the camper and ask your Branch Host any questions you have before hitting the road. This video is available in the thl Roadtrip App, so feel free to download the App, filter it with your camper booking details and watch this video ahead of your arrival 

- We also have a whole bunch of ‘CamperHelp’ videos, showing you how to use different features of your camper. From plugging into power, to emptying the toilet cassette, setting up the dining tables and making the beds – you’ll be a pro in no time! These are all available in the thl Roadtrip App for you to watch at your convenience during your trip 

- ​Pack your belongings into the camper and hit the road! Remember, don’t drive to far on your first day and make sure you have a campsite booked at a holiday park to plug into power, fully charge your battery and settle in to your camper ​

  • Rental Agreement – you need to have this in your vehicle for the duration of your trip.


On The Road

Help!  Although you are unlikely to need it, should you need assistance while you’re on road, you can check out our series of CamperHelp “how to” videos within the thl Roadtrip App​ (download is a MUST!). If you are offline, you can also check the Mighty handy vehicle information placed in your passenger door pocket or glovebox.  If you still have no luck figuring out the issue, please call our Mighty On-Road Care crew.​

Oops! If you have had an accident or there is any new damage on your vehicle you will need to complete the Accident Claim form provided, simply fill it in and sign. Remember you need to call us on 0800 422 267 to let us know about any damage within 24-hours of it happening. When you get back to the branch just hand the completed form to a Mighty crew member.

Keep yourself safe in NZ

New Zealand is a relatively safe travel destination but we are not crime free. It is important you take the same precautions to look after yourself and your possessions as you would at home.
The emergency number for fire, ambulance and police is 111. Calls are free.

Remember these key things:

  • Don't walk alone late at night and avoid unlit areas.
  • Don’t carry lots of cash, valuables or expensive jewellery with you.
  • Always lock your vehicle and keep windows secure.Don’t leave valuables, maps, luggage, GPS devices or visitor brochures visible in your parked campervan, especially at scenic spots or trail heads.
  • Don’t leave bags, backpacks, wallets, mobile phones or cameras unattended in public places, especially at airports, railway stations or ferry terminals.
  • Park your campervan overnight in a holiday park, Department of Conservation camping ground or other specially designated area. If in doubt, ask at the nearest i-SITE (official visitor information office).
  • Report lost or stolen possessions as soon as possible to the nearest police station.

  • For more information please go here:  Visitors safety guide

Help at every turn

All our campervans are fitted with an in-vehicle GPS tablet to help you at every stage of your campervan holiday. There are a number of different features, functions and information all designed to help you find your way around, discover what you’re looking for and provide answers to questions you might have.  

So what does it do?
  • Navigation – get you from A to B and everywhere in between
  • Enable a WIFI Hotspot Locate useful things like campgrounds, dump stations, petrol stations, LPG refill points via the Campermate app
  • Driver safety alerts reminding you about speed limits, harsh breaking and taking regular breaks
  •  

    Toll Information

    New Zealand’s toll roads use an electronic tolling system. You don’t need to slow down, stop or hunt for loose change.  There are three toll roads in New Zealand, all located in the North Island:

    • Auckland Northern Gateway between Orewa and Puhoi (7.5kms area)
    • Tauranga Eastern Link between Papamoa and Paengaroa (15kms area)
    • Tauranga Takitimu Drive between State Highway 29 (SH29) to State Highway 2 (SH2) in the direction of the Port of Tauranga and Mt Maunganui (5kms area)

    You will be responsible for paying any toll fees that you incur when driving these routes. There are no toll booths so we recommend using the easy online payment option, go to www.tollroad.govt.nz.
    Toll Roads Brochure

    On Drop Off

    All good things must come to an end! We want to make sure you’re Mighty prepared for when you drop off your Camper. Read the info below so that you know what to expect.

    Please in the branch prior to 4:00pm to return your motorhome. This gives you and the crew enough time to complete the return process before they close. As part of the process the crew will inspect your motorhome for any damage. If you haven’t selected the Inclusive Pack, please remember you are liable for damage to your motorhome or any third party property on your hire. Any costs incurred will be calculated by the crew and recovered at end of the hire, regardless of any independent cover you may have.

    If you are running late, please be sure to call the branch to let them know.

    It’s a good idea to check that you have emptied your toilet waste and that your gas bottle/s and fuel tank are full.

    We offer an Express Return Service to help you get away with a minimum of fuss once you have returned your motorhome – you can simply drop all sets of keys at the return desk and you don’t need to fill your gas bottle. We recommend adding the Express Return Pack to your hire - you can do this at any stage before drop off. This allows you to return your vehicle with an empty fuel tank and gas bottle, as well as a toilet emptying service, express key return (with Liability Reduction Option only) and included road user charge recovery fees. Note: Pricing may change on a monthly basis to accommodate changes in consumables pricing.

    If you haven’t got the Express Return Pack, there are a few things to remember.

    Fuel & LPG – Remember to fill up your fuel and LPG before you drop off your Camper. Full, means full so the gauge should register as full and the receipt for the LPG bottle should be left in the ashtray showing that it’s been filled within the last 24 hours otherwise we have to charge you for them to be filled.

    Empty your loo - make sure your toilet is completely empty of all waste and water. You don’t have to put any toilet chemicals in it. Remember if we find a surprise in the toilet cassette, you will be charged an additional $125.

    Clean up your room! – Make sure that you’ve taken any rubbish away, swept out the floor and generally your van looks spick and span! If it’s not in a respectable condition then a $250 cleaning fee can be charged. Also remember that smoking is not permitted in your Mighty Camper so this cleaning fee also applies to any smoking related cleaning.

    We also love to hear any feedback, so please make any comments that help us understand where we are getting it right and also any possible improvements we can make. 

    A few days after your holiday, you will also receive an email from us asking for your feedback on your holiday experience, and we would love to hear from you.



© Tourism Holidings Limited